Updating marbl cell phone software

I CANNOT believe that people who are getting something free, are complaining that they can't get some kind of upgraded phone and that they "deserve" one.And just because they are getting something FREE, they should get what they want. I am SO grateful that I actually have this service.I've dropped it several times, so I'm wanting to get another similar phone. Personally, I would call them in advance prior to purchasing a phone on my own to verify that it will work, and definitely try to get a transcript of that conversation. Oh yeah, one more thing, the obvious lesson learned. Well, about that Virgin Mobile-packaged Kyocera Hydro Reach I bought off e Bay, it will not work on AW's network. You can't buy it new anywhere except some folks peddling it on e Bay, and that is too "new". Oh, and to top off what a complete screw-up AW is, the sweet New Delhian suspended my service, as if I had lost my phone. I clearly explained that my phone (an older VM Samsung pay Lo) and service were fine, but the battery was no longer holding a lasting charge, hence the need for another phone.This statement is in the AW FAQs:"The ZTE Quest is the recommended compatible Android smartphone that can be used on Assurance Wireless at this time. The friendly yet difficult to comprehend rep promised to send me a phone, a smart phone, to arrive within 7-10 days. Fortunately, I was able to restore it online.ughhhh!!!

The ZTE Quest, ANS UL40, Unimax 673, ZTE Tempo, ZTE Tempo X, Kyocera Hydro Reach and Coolpad 3300 are compatible.Other Assurance Wireless Android models (Coolpad 3300, Unimax 673, ZTE Tempo and Kyocera Hydro Reach) are also compatible."Don't believe a word of that. I bought a new Kyocera Hydro Reach from e Bay, relatively cheap purchase too. The Assurance Wireless FAQs state that this is a compatible phone. Perhaps I entered the wrong number (although I tried the 14 and 18 digit numbers), or perhaps my formatting was wrong. Yes, you can change to a different Lifeline provider.Has anyone else had success swapping phones online or did you have to call someone in India to make it happen??? Just make sure that you apply to the new one, tell them about your existing service, and they will transfer it over.Unfortunately, however, the only way to really know is to call and ask. But if I can't get this phone switched, I am LEAVING ASSURANCE WIRELESS FOR GOOD! Like someone else stated, just because we can't afford to pay tons for phone services, does not mean we should be dealt with dinosaur cell phones that totally suck so bad that it's more of a pain in the behind to try and use them, than it would be to end up paying for a better phone and forking out the money we can't afford for decent services... Hey, it makes/accepts calls, texts, and has some data, although I have little need for that.For those who want to find out what's compatible prior to actually purchasing a new phone, I recommend talking to at least 2-3 different customer service reps to check for consistent responses! The online swap feature did not work, but since I had been emailing a customer service rep previously about the other phone, I sent an email and within a few hours, AW replied and activated the ZTE.The service is great, however the phone is not that great. Unfortunately, there's no real science behind this as Assurance no longer publishes what's compatible. So instead of paying for the dump to get rid of them, some genius mind had the idea: Why not give them away to the lower class citizens and control them... I received 2 texts last week that I will be upgraded to 1 GB next month. Time will tell if the phone lasts, but for now, it meets my needs.My brother got a Moto G5 Plus in a raffle at work, so he gave it to me. For the longest time any pay Lo phone could be used. [email protected]@@@@@@@@@@@@@@@@RGHHHHHHH I'm sorry to hear about your super frustrating experience! Even though I mentioned that "IT STATES ON THEIR FREAKING WEBSITE" that the Hydro Reach is one of the other approved phone models. Given how many people are reporting issues with various Lifeline services, I actually recently created a new page discussing your options for escalating your complaints. You can also scroll down and describe your personal story there as well! Use Marble similar to a desktop globe; pan around and measure distances.At closer scale it becomes a world atlas, while Open Street Map takes you to street level.To swap your phone, please contact Customer Care at 1-888-321-5880." Assurance has very limited, and unpublished, phones that are compatible (or at least that they are willing to activate).I think it's unlikely your Moto G5 Plus will be allowed to be activated. It is not comparable (speed, screen size, etc) to the Kyocera, but it is minimally adequate.

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